Last updated: September 17, 2026

This Refund Policy applies to products and services purchased directly from Bradford Consulting or The Career Trajectory Library.

Products and services purchased directly from independent third-party providers are subject to the refund, cancellation, and other terms established by those providers.

DIGITAL PRODUCTS

The Career Trajectory Library provides digital products that may include decision-support tools, written guidance, worksheets, downloadable files, and other digital materials.

Because digital products cannot be returned in the same way as physical goods, purchases are generally considered final once the product has been delivered, accessed, or downloaded.

Before You Purchase

Please review the product description, software requirements, and included materials before purchasing.

If you have a question about whether a product is appropriate for you, please contact us before purchasing.

For example, the Job Offer Decision Tool requires Microsoft Excel desktop / Microsoft 365 for Windows or Mac and is not intended for Google Sheets, Apple Numbers, LibreOffice, or other spreadsheet applications.

When a Digital Product Refund May Be Considered

We will review refund requests when:

- You were charged more than once for the same purchase

- A technical problem prevents you from accessing or downloading the product and we are unable to resolve it

- The product you received is materially different from what was described on the sales page

- Another unusual circumstance reasonably warrants review

Submitting a request does not automatically guarantee a refund.

After Delivery, Access, or Download

Refunds are generally not provided simply because you change your mind after the digital product has been delivered, accessed, or downloaded.

This policy reflects the nature of digital products, which cannot be returned once delivered.

BRADFORD CONSULTING SERVICES

Any refund or cancellation terms that apply to paid consulting, advisory, recruiting troubleshooting, or other services provided directly by Bradford Consulting will be stated in the applicable agreement, proposal, or other terms provided before the engagement begins.

Unless specifically guaranteed in writing, payment for professional services does not guarantee a particular recruiting, hiring, employment, financial, or other outcome.

THIRD-PARTY PRODUCTS AND SERVICES

Bradford Consulting and The Career Trajectory Library may recommend or refer visitors to products and services provided and sold by independent third parties.

Some of these recommendations may involve an affiliate or referral relationship through which Bradford Consulting may receive compensation.

When you purchase or engage a third-party product or service directly from that provider, your transaction is with the third-party provider and not Bradford Consulting.

Any refund, cancellation, guarantee, or dispute relating to that purchase is governed by the terms and policies of the third-party provider.

Bradford Consulting does not guarantee that a third-party product or service will produce a particular result. This includes obtaining employment, interviews or job offers, identifying suitable career opportunities, achieving a particular compensation increase, or reaching another career or financial outcome.

A referral or recommendation by Bradford Consulting does not make Bradford Consulting responsible for refunding amounts paid directly to the third-party provider.

REQUESTING HELP OR A REFUND FROM BRADFORD CONSULTING

If you experience a problem with a product or service purchased directly from Bradford Consulting or The Career Trajectory Library, please contact us through the Contact page on the Bradford Consulting website.

Please include the email address used for the purchase, the name of the product or service purchased, and a brief description of the issue.

We encourage you to contact us before initiating a payment dispute or chargeback so we have an opportunity to review and resolve the issue directly.

APPROVED REFUNDS

If a refund from Bradford Consulting is approved, it will be processed through the original payment method.

The time required for the refund to appear may depend on the payment processor and your financial institution.

CHANGES TO THIS POLICY

This Refund Policy may be updated from time to time. The date at the top of this page will indicate the most recent revision.

CONTACT

Questions about this Refund Policy may be submitted through the Contact page on the Bradford Consulting website.